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COVID-19: Re-opening Interlibrary Loan Services in Illume (SHAREit V6)
August 20, 2020
With the recent announcement of BC's Restart Plan and the Libraries Branch announcement of the Provincial Resource Sharing Programs, Interlibrary Loan (ILL) and BC OneCard, re-opening on August 18, 2020, some libraries may be considering accepting Returns of physical materials or re-opening soon with services such as curbside pick-up of physical items and resumption of Interlibrary Loan Borrowing or Lending services.
Returning Lender Materials in Illume:
- Confirm Library Accepting Returns - Before returning any physical materials please check that the Lender Library has Staff available to process shipments and that they're accepting returns of their materials.
- Want to check if another library still has Holiday List closure dates? Search by Library Name or Code under Staff Dashboard > ILL Admin > Search Library Information to view their current Holiday List configuration.
- Public Libraries:
- List of Public Libraries accepting Returns of materials (no longer being updated). Please contact the lender library as a courtesy before returning items.
- Academic Libraries:
- List of Academic libraries below accepting Returns or Re-Opened.
- Post-Secondary Libraries - Please contact us if you'd like to be added to the list of academic libraries accepting returns or re-opening for physical material requesting.
- Additional Notes:
- Please Note: Libraries can process Returned materials via the request number in Illume (SHAREit V6) without re-opening for Borrowing or Lending.
- Lost Items - We recommend that libraries do not mark items as Lost in Illume, even if an item has been returned, until they've contacted the other library directly and at least 30 days or more have passed since an item has been marked "Returned" in Illume. Marking requests as status "Lost" in Illume reduces the status update options available and results in the request being deleted within our consortial Days to Delete (180 days) or earlier due to bugs/issues. Canada Post delivery times have also increased during Covid-19 and materials may take longer than expected to arrive.
- Missing Requests - Can't locate a request to return or check-in? It may have been marked as Lost and accidentally deleted too soon by the system. Some request/status information, such as lender/borrower, is available under your Staff Dashboard > Statistics > ILL Statistics > Activity and Request Reports > Request Records (Excel only) report. Check-out our Statistics guide for more information or contact us for assistance with your statistics reports. We can also submit a HelpDesk ticket to Auto-Graphics, if desired, to investigate the additional History Information of a request. Unfortunately requests that have been deleted cannot be restored to the SHAREit software and must be tracked or counted as exceptions.
Re-opening for Lending in Illume:
- Please check-out our newly updated FAQ: How can I restore normal Request Manager workflow when we re-open after our COVID-19 temporary closure? for more information on re-opening your library for Lending and additional clean-up of previously created requests resulting from the long temporary closure.
- Want to check if another library still has Holiday List closure dates? Search by Library Name or Code under Staff Dashboard > ILL Admin > Search Library Information to view their current Holiday List configuration.
Re-opening for Borrowing in Illume:
- Please check-out our newly updated FAQ: How can I restore normal Request Manager workflow when we re-open after our COVID-19 temporary closure? for more information on re-opening your library for Borrowing and additional clean-up of previously created requests resulting from the long temporary closure.
- Please contact us if you'd like assistance activating or updating Patron-Initiated Interlibrary Loan requesting.
COVID-19 Home Page or Footer Notices in Illume:
- Please check-out our newly updated FAQ: How can I restore normal Request Manager workflow when we re-open after our COVID-19 temporary closure? for more information on updating or deleting any special notices added to your Illume Home Page to let your patrons know of services changes/updates.
If you have any questions or would like assistance updating your Illume (SHAREit V6) please don't hesitate to contact us. The Illume Administrative Support Centre will continue to remain open!
Post-Secondary Libraries/Institutions Accepting Returns & Re-opened:
The following list may not be complete, please contact a library directly for additional information. Contact us to update your information!
| Re-Opened Physical materials can be Returned and both Non-returnable (copy) and New Print Returnable (loan) items can be borrowed. |
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| Institution | Special Notes |
| British Columbia Institute of Technology (BBIT) | Shipping delays may occur due to on-site staffing level and rotation. |
| Camosun College (BVIC) | ILL requests may experience processing and shipping delays, as staff are available on-campus only once a week. |
| Capilano University (BVAC) | ILL requests may experience processing and shipping delays, as staff are on rotation schedule and available on-campus only partially during the week. |
| Coast Mountain College (Prince Rupert) (BPRC) | |
| Coast Mountain College (Terrace) (BTEN) | |
| College of the Rockies (BRCK) | |
| Douglas College (BNWD) | Shipping delays may occur due to staffing in rotation. |
| Justice Institute of BC (BVAJI) | Some physical materials may not be available to loan during COVID-19. |
| Nicola Valley Institute of Technology (BMN) | Shipping delays may occur due to staffing. |
| North Island College (BCOM) | |
| Okanagan College (BKOC) | Shipping delays may occur. |
| Royal Roads University (BRCZ) | |
| Thompson Rivers University (BKCC) | The only physical materials currently being supplied are print books. |
| Selkirk College (BCS) | |
| Simon Fraser University (BVAS) | Some delays may occur due to on-site staffing levels. |
| University of BC (BVAU) | |
| University of Northern BC (BPGU) | Shipping will occur Monday, Wednesday and Friday. |
| University of the Fraser Valley (BCLF) | The University of the Fraser Valley (BCLF) has now opened to all services. |
| University of Victoria (BVIV) | Reminder: Libraries may be charged a fee to fullfill requests. |
| Vancouver Community College (BVAV) | |
| Yukon University (YWC) | Shipping delays may occur due to on-campus Staff rotations. **Updated Shipping Address in their Library Profile** |
| Re-Opened for All Copy Requests Physical materials can be Returned and library is accepting Non-returnable (copy) requests including scan from print requests. Not accepting new physical Returnable (loan) requests at this time. |
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| Emily Carr University of Art + Design (BVAE) | Accepting scan from print requests (eg. print journal articles or book chapters). Libraries can submit a Blank Request form or send an email to <ill@ecuad.ca> to request Book Chapters. Book requests are otherwise automatically deflected by the BVAE system Lending Policy. |
| Langara College (BVAL) | Accepting scan from print requests (eg. print journal articles or book chapters). Processing delays may occur, as Staff are not available full-time on-campus. |
| Vancouver Island University (BNM) | VIU can provide Non-returnable (copy) requests, including scan from print, which are processed 1-2 days per week. |
| Returns and Ejournal Copy Requests Only Physical materials can now be Returned but library is only accepting Non-returnable (Copy) requests for EJournal articles. Not accepting new Returnable (loan) requests at this time. |
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| BC Institute of Technology (BBIT) | |
| College of New Caledonia (BPGC) | |
| Returns Only Physical materials can now be Returned but library is not accepting Non-returnable (Copy) requests or new Returnable (loan) requests at this time. |
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| Is your Post-secondary library allowing returns or new print returnable loan ILLs? Contact us to update your information! | |
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