Skip to main content
Home

Search form

  • About Us
  • Guides
  • Union Databases
  • Training
  • News

You are here

  • Home
  • News
  • Recent FAQs

Recent FAQs

Most recently published FAQs are available below. Or check-out all available FAQs.

  • Can our library change the "Hello Guest, Please Login" or "Login" link text to say something else?
  • How long can a request remain in the temporary Lender Pending status/category?
  • Can my library create custom Lender Lists?
  • How do I update my Request Manager category or Borrower/Lender search settings?
  • What wildcards are available in Patron and Staff Notices to automatically insert request info into email notifications?
  • Can we create pre-populated Request or Search links for SHAREit?
  • How do I download an attached PDF article when Desktop Delivery shows an error while using Chrome?
  • Can Borrowers configure Retry requests to automatically approve again?
  • What is the difference between Permanent Patron accounts and Guest Patron requesting?
  • Can we change where my library appears on the System-Wide Lender List or Preferred Lender List?
View all FAQs

In This Section

  • News & Updates
  • News Archive
  • Newsletter
  • Recent FAQs
  • Progress Reports

Latest News

SHAREit Software Update November 2025

Tips for Canada Post Rotating Strike Action

Tips During Canada Postal Job Action

SHAREit Software Update September 2025

V6 Known Bugs or Issues

More News

About Illume

  • Contact Us
  • Recent FAQs
  • Reports

Illume Libraries

  • Branding Toolkit
  • Participant & Partner Libraries
  • Search Now

Popular Training

  • Desktop Delivery
  • Multi-Copy ILLs
  • Out-of-Province Requests

Key Guides

  • Holiday Closures
  • Patron-initiated ILLs
  • Search Resources/Targets
  • Statistics
Home

W.A.C. Bennett Library
8888 University Drive
Burnaby, BC V5A 1S6

778.782.3036
support@illumebc.ca

We acknowledge that BC ELN is situated on the traditional territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), & Səl̓ílwətaɬ (Tsleil-Waututh) Nations.

© 2025 BC ELN. All rights reserved.

  • BC ELN
  • Log in