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ILL Library Staff and Administrators should send any questions, concerns or feedback on Illume to the Illume Administrative Support Centre at BC ELN for assistance.
If you are a Library User (patron) at a BC or Yukon Library using Illume, please contact your Public or Post-secondary home library directly for assistance.
For bugs or issues check our V6 Known Bugs or Issues page. And don't forget to check-out the Guides, FAQs, and Training for assistance with commonly reported issues!
- Email: firstname.lastname@example.org
- Telephone: 778.782.3036
In emergencies, such as the Illume system unavailable for 30 minutes or longer, please email email@example.com or call 778.782.3036 immediately if you receive an out-of-office message.
Have questions about the Public Library Interlibrary Loan program, listserv, policies or interlibrary loan code? Contact the Public Libraries Branch at LLB@gov.bc.ca.