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When I click on "Request this Item" some lenders aren't showing up in the lender list. How do I manually edit my lender list build instead?

[Lender Lists & ERTI Smart-build] This is a known sporadic issue with some records and a variety of lenders (eg. SFU, UBC, and a variety of public libraries) that has been reported to the vendor. It is related to the ERTI smart-build matching algorithms and is currently under review by Auto-Graphics. We hope they will make improvements within 2018/19!

Add lenders to the list manually instead using the following format:

  • library code, days to respond, call number (optional)

You can increase or decrease the number of days depending on how long you want the library to have to respond. Recommended minimums for Illume (SHAREit) Libraries (4 days) and Relais-ISO libraries (7-10 days). For example:

  • BVAU, 4, HV6275 .F45 1999

Check the Illume Library Codes list for available SHAREit library codes. Contact us if you wish to send us your example request errors to add to the open tickets.