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How do I update or change my password?

[Login or Access] It is recommended that you update passwords frequently to increase the security of staff logins. As many staff logins are shared, updating your passwords yearly or during staff changes can increase the confidentiality and privacy of your patron information. Alternatively you can also increase security by creating personalised logins for each staff member instead of sharing generic staff accounts.

If you've forgotten your password and can't login, please check with your Local Illume Administrator or contact us for assistance including your login Username (eg. ILLStaff). We're unable to view your current password as it's encrypted but we can reset and email you a temporary new one. Please update all temporary passwords as soon as possible.

How do I update my password?

Login with your current Username/Password and click your account display First Name in the top-right corner of Illume to display your account settings and preferences. Update your password and reminder question under Your Settings > Your Profile. Don't forget to click Save to submit your password changes!

  • Previously passwords could only contain alphanumeric characters. As of March 15th 2017 you can create more secure passwords with a combination of letters, numbers and special characters including: @ $ * ^ [ ] | & ‘ “ # ! ( ) { } / \

  • If you share your account with other staff at your library don't forget to coordinate the new password with all users. Administrators can also reset forgotten passwords under Staff Dashboard > User Admin > "Edit User Accounts".

How do I reset my forgotten password?

If you've forgotten your password and can't login, please contact your local Illume Administrator or contact us for assistance including your login Username (eg. ILLStaff). We're unable to view your current password as it's encrypted but we can reset and provide you a temporary new one. Please update all temporary passwords as soon as possible.

As a local Illume Administrator how do I edit passwords or create new personalised staff accounts?

When logged in as an Illume Administrator you should have the option under your Staff Dashboard > User Admin > to "Add a User" or "Edit User Accounts".

  1. Editing Passwords: Under "Edit User Accounts" click on the desired account name to pop-up a new window. Update the fields *Password and *Confirm Password or PIN and click Submit to save your changes.
  2. Create New Accounts: We recommend using "Edit User Accounts" (click Submit without choosing any options to see all your current accounts) to first check-out the permissions and settings on a similar current Username so you know what settings/permissions you may wish to assign.
     
    • Click on a desired linked account in the first "User Name" column to pop-up a new "Edit User Accounts" window. Click the "ILL Permissions" or "Statistics Permissions" links to pop-up additional information.
    • To then add new users return to Staff Dashboard > User Admin > and click "Add a User". Important Notes: We don't recommend using the "Clone Staff Permissions" option as it does not appear to work reliably. Adding "Library SuperUser" to an account will set Administrator privileges including the ability to change the interface and edit user accounts.
    • You will be presented with additional pages to complete ILL Permissions and Statistics Permissions (if chosen). Click Submit on each page after selecting your permissions and hit "OK" on the last screen confirming the creation of the new account. If you need to update or add additional permissions return to your Staff Dashboard > User Admin > "Edit User Accounts" section to choose the account and make additional changes to the ILL and Statistics Permissions.

Have any additional questions or concerns or would like some assistance adding or editing accounts? Please contact us.

 

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