Can our library change the "Hello Guest, Please Login" or "Login" link text to say something else?
[Software Customisation] As of July 17th 2025, SHAREit has updated the previously hard-coded "Hello Guest, Please Login" text to say just "
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Frequently Asked Questions
How long can a request remain in the temporary Lender Pending status/category?
[Staff Settings & Customisation] Updated June 16th 2025: Starting after the June 17th, 2025 software update, requests in SHAREit can only re
Can my library create custom Lender Lists?
[Lender Lists & ERTI Smart-build] As of November 2024, the SHAREit software now has an option to create additional separate custom Lender Lists.
How do I update my Request Manager category or Borrower/Lender search settings?
[Staff Settings & Customisations] Staff can update the columns or filters that appear in their Request Mana
What wildcards are available in Patron and Staff Notices to automatically insert request info into email notifications?
[Patron-Initiated Interlibrary Loans] A variety of hastagged formatted wildcards are available in SHAREit to automatically insert information from
Can we create pre-populated Request or Search links for SHAREit?
[Patron-Initiated Interlibrary Loans] Libraries with Patron-initiated interlibrary loan requesting activated can also activate p
How do I download an attached PDF article when Desktop Delivery shows an error while using Chrome?
[Bug Issues] Some libraries may be encountering occasional bugs with viewing a PDF directly in the Chrome browser PDF viewer app.
Can Borrowers configure Retry requests to automatically approve again?
[ILL Requests] As of July 14th 2022, the SHAREit vendor Auto-Graphics has added a highly requested enhancement feature that allows Library Administrators to set-up
What is the difference between Permanent Patron accounts and Guest Patron requesting?
[Patron-Initiated Interlibrary Loans] Within the SHAREit software, patrons can create requests using the temporary Guest patron-initiated requ
Can we change where my library appears on the System-Wide Lender List or Preferred Lender List?
[Lender Lists & ERTI Smart-build] The ERTI Smart-build within the SHAREit software uses a library's primary Preferred