Which libraries are using ISO and non-SHAREit software?
[ISO Partners] Some libraries partner with or participate in the Illume system using alternate non-SHAREit ILL software like Relais or VDX.
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Frequently Asked Questions
My requests are stuck in Awaiting Lenders how do I approve them?
[Bug Issues] The ERTI Smart-build script that searches all activated targets (union databases and Z39.50 targets) and builds the lender list, occasionall
Can we update our Brief Record or Full Record display fields?
[Software Customisation] Both the Brief Record and Full Record displays can be customised with your desired MARC fields and subfields.
How can I restore normal Request Manager workflow when we re-open after our COVID-19 temporary closure?
[Holidays or Closures] Re-opening the Illume (SHAREit V6) software only involves removing/deleting your current Holiday List d
How do I add my Syndetics or other subscription book jackets or cover art to Illume?
[Software Customisation] Since the initial launch of Illume (SHAREit V6), Auto-Graphics has supplied free-of-charge cover jacket art from various sources including
Can our patrons swap from the Returnable (loan) form to the Non-Returnable (copy) form to request a Book Chapter?
[Patron-Initiated Interlibrary Loans] As requested by BCUC members, Auto-Graphics has added a new configuration option in SHAREit V6 to allow guest patrons to swap between
Can we customise our patron tracking messages that display under Guest ILL Tracking?
[Patron-Initiated Interlibrary Loans] When guest patron tracking is activated status messages display for each request when a patron logs into their "Guest ILL Tracking
How do Reading Centre's submit ILL requests?
[ILL Requests] As of October 2017, Reading Centres can now submit their requests to the Publ
How can I get help with the Canada Post Shipping tool?
[Bug Issues] The Canada Post Shipping Tool or Library Materials Shipping Tool