[Staff Settings & Customisation] If your library accidentally marks a request as status Lender > Shipped but can't actually deliver the item - there's the option to allow staff to "Undo Shipped" a request! Check-out our "Undo Request Statuses" guide here for more information on additional statuses and updating your account to allow access to these status updates.
As of August 9th 2018, this option applies to both Returnable (loan) and Non-returnable (copy) requests. Important Note: Using Undo Shipped on a Non-returnable (copy) request will return a request to Pending and remove any uploaded/attached documents. This option is only available up to midnight on the date listed in the "Date Shipped" field on the request. Auto-Graphics is hopefully updating this feature to extend the time it's available in a future software update.
Recommended: As the Status Option: Undo Shipped is rarely used we recommend this permission is only activated on Illume Admin (Library Superuser) accounts and not necessarily for all staff accounts. Using the Lender > Undo Shipped or Borrower > Cancel Shipped Request status changes may have workflow implications for the currently assigned partner library. We often recommend consulting with the other library before using this status option.
Please check-out our "Undo Request Statuses" training guide here for more information on updating your account to allow for this permission. As well as information on additional statuses that can make use of the "undo" feature.
Please contact us if you have any additional questions or concerns!