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Training Support

The Illume Administrative Support Centre offers a wide-variety of training guides & options:

  • Guides/FAQs: Custom consortial FAQs, Admin/Set-up Guides, and Training Guides available in HTML or PDF format. 
  • E-learning: Quick demo videos are available for those that prefer to learn visually. Search for your topic or check-out the FAQs and Guides.
  • Webinars: We also offer live webinar training sessions. Contact us to schedule a live webinar (no download required).
  • Training Sites: Training software is available for new staff or students to practice with Illume. Just contact us!
  • In-person: We can visit you for training in the Lower Mainland BC. Just contact us!

Training Formats Available Description Last Updated
Borrower Workflow Watch Video
[12m:31s ; MP4]
Learn the workflow basics, suggested by SHAREit libraries, within the Borrower section of the ILL Admin > Request Manager including searching, creating, editing, approving, & cancelling Staff & Patron initiated requests. Also includes Receiving and Returning. Additional Borrower workflow videos coming soon on Conditional Messages and Unfilled/Retry Requests. No sound. November 2018
Desktop Delivery


Watch Videos [Multiple available]

Training guide on how Borrower Lender libraries can use Illume to directly upload & deliver PDF documents, such as digital or photocopy versions of articles, directly to a request within Illume including patrons (via Guest Patron "Track ILL Requests" or with Borrower Patron Email Notices set-up). March 2020
Expired Requests and Need by (Expiry) Dates HTML

Watch Video
[7m;42s ; MP4]
How-to guide for administrators to update the Need by (Expiry Dates) defaults for Staff & Patrons, as well as activate/add a patron Expiry/Need by pick calendar and patron minimums. Also outlines how Need by (Expiry) dates work in Illume for ILL Staff & Patrons! July 2018
ILL Review Feature (Modify Existing Request) HTML

Watch Video
[9m:30s ; MP4]
Traning guide for the new ILL Review feature, added to our SHAREit sites at the end of 2018, which allows ILL Staff to update staff or patron-created requests with new records or automatic lender list re-builds. July 2020
Lender Workflow Watch Video
[6m ; MP4]
Learn the workflow basics, suggested by most SHAREit libraries, within the Lender section of the ILL Admin > Request Manager including approving or rejecting lender requests. Also includes Shipping, Check In and Lost items. Additional Lender workflow videos coming soon on Conditional Messages and Lost/Overdue Requests. No sound. October 2018
Multi-Copy ILL Requesting Guide HTML How-to submit a single ILL request for multiple copies of the same title which uses the new ERTI algorithm to automatically generate separate lenders for each request.
May 2019
Out-of-Province Requesting HTML Steps for out-of-province requesting including recommended library catalogues and tips from other libraries within BC. Please contact us for additional assistance requesting out-of-province items! March 2019
Print-Disabled Patrons HTML Steps for libraries to share "talking book" formats that support print disabled patrons with visual or learning impairments or disabilities. Includes info on requesting DAISYs, MP3s, and Audiobook discs and cassettes. May 2019
Rebuild or "Refresh" Lender List HTML ILL Staff can now quickly & easily rebuild or "refresh" the current Lender List field generated by the automatic system ERTI Smart-build using the "Rebuild Lender List" button available on borrower requests not currently attached to any lender.

To update or add a Record to a request (eg. requests created from the Blank Request form) and Rebuild the lender list field staff should continue to use the ILL Review feature instead.
New! December 2022
Requesting from ISO Libraries PDF
[490 KB]
Training info for ILL Staff on ISO 10160/10161 standards, that allow different ILL software (eg. Relais) to "speak" to each other. Includes tips on requesting from UBC, SFU, UVic, KPU & TRU via ISO with Relais. RRU is also an ISO site via VDX. May 2019
Search Groupings & Results Views Options HTML Search Groupings & Results Views in Illume (SHAREit V6) search results. Customise your Patron & Staff search results with different record clustering & merging options and views. Activate a drop-down list that lets your Patrons and/or Staff change their search results groupings live! September 2019
Search Tips HTML Basic tips on how to conduct searches including the simple, advanced, and browse search. Also check-out the Borrower Basic Workflow video for search tips. Updates for V6 searching coming soon! January 2020
Staff Dashboard Customisation HTML Coming soon. Contact us directly for assistance.  
Undo Request Statuses HTML BCUC members recently requested the ability to be able to "Undo" more status options, than just "Undo Shipped", for when a Staff member accidentally selects the wrong status update. New! August 2021
User Account Customisation HTML Coming soon. Contact us directly for assistance.  
UX Admin Customisation


Watch Video
[6m:45s; MP4]

Learn the basic steps for updating any text block components on your current Illume Home page. More guides on additional new component options, such as images and videos, coming soon!

Also check-out the Search Groupings & Results Views Options training guide.

August 2019

Auto-Graphics also has extensive documentation available from within your Staff Dashboard > Documentation > User Guides and extensive video documentation available from within your Staff Dashboard > Documentation > Training Videos.