With many libraries exploring new ways to deliver contact-less library services during Covid-19 [1]... Your library may be interested in implementing or optimising Patron-initiated Interlibrary Loan (PI-ILLs) requesting in Illume (SHAREit V6).

And PI-ILLs can be set-up any time prior to activation... ready-to-go whenever you're ready re-open! Just a reminder that Public Libraries should contact Public Libraries Branch <llb@gov.bc.ca [2]> regarding availability for Returns of physical materials [3] and future plans to re-open ILL services. Post-secondary Libraries can contact us to be added to the list of academic libraries [4] accepting returns or re-opened for physical ILLs.

Check-out our newly updated PI-ILL Guide [5] including new videos for each step of the process, as well as FAQs [6] & Tips [7]. And here's some new & updated features that also make PI-ILLs easier than ever for Staff & Patrons:

• Guest ILL Request Limits - Libraries can activate a guest patron request limit [8] (eg. 5 concurrent) to block patrons from submitting too many requests and overwhelming ILL Staff.
• Borrowing Policy - Combine PI-ILLs with the Borrowing Policy [9] to block your patrons from creating requests for items you don't allow them to request (eg. DVDs) and save Staff time cancelling requests for ineligible formats!
• ILL Review - Patrons may not always pick the "best" record when requesting. ILL Staff can use the "ILL Review [10]" feature to quickly & easily update a request with a new "better" record and/or a new ERTI smart-build [11] automatic Lender List field.
• Patron Loan & Copy forms - Check-out our new video [12] on the updated Forms interface to simplify your Patron forms so they can submit requests quickly & easily. Patrons can now also swap between Loan & Copy forms [13] if desired for requesting Book Chapters.
• Patron Tracking Messages & Email Notices - Update your "Guest ILL Tracking [14]" messages and Patron Email Notices [15] (doesn't require PI-ILL) with custom notifications that saves staff communication time. Patrons can also directly receive Articles attached by lenders using Desktop Delivery [16] via patron notifications.

Please contact us [17] if you'd like assistance activating or updating Patron-Initiated ILL or any other feature in Illume!