With the recent announcement of BC's Restart Plan [1] and the Libraries Branch [2] announcement of the Provincial Resource Sharing Programs, Interlibrary Loan (ILL) and BC OneCard, re-opening on August 18, 2020, some libraries may be considering accepting Returns of physical materials or re-opening soon with services such as curbside pick-up of physical items and resumption of Interlibrary Loan Borrowing or Lending services.​

Returning Lender Materials in Illume:​

• Confirm Library Accepting Returns - Before returning any physical materials please check that the Lender Library has Staff available to process shipments and that they're accepting returns of their materials. 
• Want to check if another library still has Holiday List closure dates? Search by Library Name or Code under Staff Dashboard > ILL Admin > Search Library Information to view their current Holiday List configuration.
• Public Libraries:
  • List of Public Libraries accepting Returns [3] of materials (no longer being updated). Please contact the lender library as a courtesy before returning items.
• Academic Libraries:
  • List of Academic libraries below accepting Returns or Re-Opened.
  • Post-Secondary Libraries - Please contact us [4] if you'd like to be added to the list of academic libraries accepting returns or re-opening for physical material requesting.
• Additional Notes:
  • Please Note: Libraries can process Returned materials via the request number in Illume (SHAREit V6) without re-opening for Borrowing or Lending.
  • Lost Items - We recommend that libraries do not mark items as Lost in Illume, even if an item has been returned, until they've contacted the other library directly and at least 30 days or more have passed since an item has been marked "Returned" in Illume. Marking requests as status "Lost" in Illume reduces the status update options available and results in the request being deleted within our consortial Days to Delete (180 days) or earlier due to bugs/issues [5]. Canada Post delivery times have also increased during Covid-19 and materials may take longer than expected to arrive. 
  • Missing Requests - Can't locate a request to return or check-in? It may have been marked as Lost and accidentally deleted too soon by the system. Some request/status information, such as lender/borrower, is available under your Staff Dashboard > Statistics > ILL Statistics > Activity and Request Reports > Request Records (Excel only) report. Check-out our Statistics guide [6] for more information or contact us [4] for assistance with your statistics reports. We can also submit a HelpDesk ticket to Auto-Graphics, if desired, to investigate the additional History Information of a request. Unfortunately requests that have been deleted cannot be restored to the SHAREit software and must be tracked or counted as exceptions.

Re-opening for Lending in Illume:

• Please check-out our newly updated FAQ: How can I restore normal Request Manager workflow when we re-open after our COVID-19 temporary closure? [7] for more information on re-opening your library for Lending and additional clean-up of previously created requests resulting from the long temporary closure.
• Want to check if another library still has Holiday List closure dates? Search by Library Name or Code under Staff Dashboard > ILL Admin > Search Library Information to view their current Holiday List configuration.

Re-opening for Borrowing in Illume:

• Please check-out our newly updated FAQ: How can I restore normal Request Manager workflow when we re-open after our COVID-19 temporary closure? [7] for more information on re-opening your library for Borrowing and additional clean-up of previously created requests resulting from the long temporary closure.
• Please contact us [4] if you'd like assistance activating or updating Patron-Initiated Interlibrary Loan [8] requesting.

COVID-19 Home Page or Footer Notices in Illume:

• Please check-out our newly updated FAQ: How can I restore normal Request Manager workflow when we re-open after our COVID-19 temporary closure? [7] for more information on updating or deleting any special notices added to your Illume Home Page to let your patrons know of services changes/updates.

If you have any questions or would like assistance updating your Illume (SHAREit V6) please don't hesitate to contact us [4]. The Illume Administrative Support Centre will continue to remain open!

Post-Secondary Libraries/Institutions Accepting Returns & Re-opened:

The following list may not be complete, please contact a library directly for additional information.​ [9] Contact us [4] to update your information!