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Why is the system unable to create my request when I use the Blank Request Form or Union Database record?

[Bug Issues] The system often has trouble processing Search or Request forms that include any non-english unicode characters (eg.hachek characters ) or HTML/Javascript tags (eg. apostrophes ' or chevron brackets < >) in the text of your request.

Sometimes you may try to submit a request and the confirmation screen shows that the request has been submitted but the system doesn't give you a Request Number or submission date. If you see the message "Your request has been submitted - 1/1/001" that means the system wasn't able to process your request details and couldn't create the request!

So what should you do if you encounter this error?

  1. If you're trying to submit a request from an Illume Union Database record or Z39.50 record but the request works when you create a Blank Request - please contact us and let us know the exact record (via screenshot or link) that's having problems.
     
  2. If the Blank Request doesn't work either then you know the problem is likely within your request details/info (eg. Article Title or Author Name) and not a particular record.
     
    • Article Title Example: If you tried to submit a request for the Article Title ' … They should understand why … ' The knowledge, attitudes and impact of the HIV criminalisation law on a sample of HIV+ women living in Ontario. (example in the screenshot above) the request would fail since the apostrophes ' in the Title can interfere with the javascript of the form.

      Instead strip-out any strange characters including all apostrophes, brackets etc from the request details and try again! The Title "They should understand why The knowledge, attitudes and impact of the HIV criminalisation law on a sample of HIV+ women living in Ontario" worked instead in this case.

    • Article Author Example: if you submitted a Blank Request form for the Book "Stress ribbon and cable-supported pedestrian bridges" by the Author "Jiřʹi Strʹaskʹy", the hachek character contained in the Author's First name would cause the form submission to fail and the request would not show up in your Awaiting Approval.

      Instead enter the Author as Str'ask'y, Jiri with the non-english characters and/or apostrophes stripped out!
  3. If a strange non-english character such as a diacritic makes it through into a request it can also cause an error when the Activity and Request Reports Excel Spreadsheet statistics reports are run under Staff Dashboard > Statistics > Activity and Request Reports > Request Records (Excel only) or Lender Response (Excel only) reports. If you encounter the error "Microsoft OLEDB Persistence Provider error 'c00ce508' " please let us know as Auto-Graphics needs to fix the request causing the error in the database. Usually this impacts only the Origination Date that the request was created so you should be able to run statistics around that date until the error is resolved.


Auto-Graphics is investigating this issue and we hope it will be resolved in future software versions/updates.

If the lending library has live shelf status activated you may need to check for a Mis-Match error and copy and paste the field text exactly as it's shown in the error before you Retry the request. Still encountering problems? Please contact us for assistance!

 

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