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Recent FAQs

Most recently published FAQs are available below. Or check-out all available FAQs.

How do I download an attached PDF article when Desktop Delivery shows an error while using Chrome?
Can Borrowers configure Retry requests to automatically approve again?
What is the difference between Permanent Patron accounts and Guest Patron requesting?
Can we change where my library appears on the System-Wide Lender List or Preferred Lender List?
Which libraries are using ISO and non-SHAREit software?
My requests are stuck in Awaiting Lenders how do I approve them?
Can we update our Brief Record or Full Record display fields?
How can I restore normal Request Manager workflow when we re-open after our COVID-19 temporary closure?
How do I add my Syndetics or other subscription book jackets or cover art to Illume?
Can our patrons swap from the Returnable (loan) form to the Non-Returnable (copy) form to request a Book Chapter?