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Recent FAQs

Most recently published FAQs are available below. Or check-out all available FAQs.

How do Reading Centre's submit ILL requests?
How can I get help with the Canada Post Shipping tool?
Why did the request we borrowed go to Overdue so quickly even though we just Received the item?
Why did our library receive a physical item or duplicate item when my request in Illume isn’t Shipped from that lender?
Why do I get an error message about the Lender string being improperly formatted?
Why doesn't the ERTI Smart-build combine all the records correctly in my search results?
Do I still need to upload records to the union databases now that I have our Z39.50 server activated in Illume?
Can we undo shipped on a Lender request?
How do I tell which records are from a Union Database and which are from a Z39.50 Target/Resource?
Why is the system unable to create my request when I use the Blank Request Form or Union Database record?