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Recent FAQs

Most recently published FAQs are available below. Or check-out all available FAQs.

How do I add my Syndetics or other subscription book jackets or cover art to Illume?
Can our patrons swap from the Returnable (loan) form to the Non-Returnable (copy) form to request a Book Chapter?
Can we set a default number of copies need for Blank or Multi Copy forms?
Can we customise our patron tracking messages that display under Guest ILL Tracking?
How do Reading Centre's submit ILL requests?
How can I get help with the Canada Post Shipping tool?
Why did the request we borrowed go to Overdue so quickly even though we just Received the item?
Why did our library receive a physical item or duplicate item when my request in Illume isn’t Shipped from that lender?
Why do I get an error message about the Lender string being improperly formatted?
Why doesn't the ERTI Smart-build combine all the records correctly in my search results?