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News & Updates

Check here for our newsletters, recent FAQs, and latest news & updates including scheduled server upgrades and downtime.

November 21, 2019: Auto-Graphics has completed the software upgrade Wednesday November 20th between 10-12PM to resolve a variety of issues. Check-out the V6 Migration Known Bugs or Issues for additional inforrmation on recently fixed bugs and ongoing issues!

Questions for the Illume Administrative Support Centre? Please contact us!

Latest News

New Software Features & Known Bugs submitted to Auto-Graphics

  • Feature: The ILL Review "Modify Existing Request" feature newly added to Illume (SHAREit), allows ILL Staff to update staff or patron-created requests with new records or automatic lender list builds.
  • Feature: Enhanced Desktop Delivery is now available for patrons to use including a new "Electronic Attachment" document delivery link directly within Patron Tracking!
  • Bug: *This bug appears resolved in V6. Please let us know if you continue to encounter it.* The new ILL Review "Modify Existing Request" feature currently has a bug when choosing a Union Database record (BC Union Catalogue, ELN Media Cat, or ELN Serials Cat) to attach. The "Generate new lender List" check-box fails to trigger a new ERTI Smart-build lender list re-build. Check-out the guide for more information and tips on working around the bug until it's resolved by Auto-Graphics!