Staff Settings & Customisation] If your library accidentally marks a request as status Lender > Shipped but can't actually deliver the item - there's the option to allow staff to "Undo Shipped" a request!
Check-out our "Undo Request Statuses" guide here for more information on additional statuses and updating your account to allow access to these status updates.
Important Updates:
- In our May 27th 2026 software update, the Undo Shipped option will now be available to Lenders until the request is updated to “Received” by the Borrower library, rather than just until midnight the day it was shipped.
- As of August 9th 2018, this option applies to both Returnable (loan) and Non-returnable (copy) requests.
Undo Shipped:
As the Status Option: Undo Shipped is rarely used we recommend this permission is only activated on Admin (Library Superuser) accounts and not necessarily for all staff accounts. Using the Lender > Undo Shipped or Borrower > Cancel Shipped Request status changes may have workflow implications for the currently assigned partner library. We often recommend consulting with the other library before using this status option.
- Using Undo Shipped on a Returnable (loan) will return the request to your Lender > Pending for further follow-up.
- Using Undo Shipped on a Non-returnable (copy) request will return a request to your Lender > Pending for further follow-up and remove any uploaded/attached documents.
- The respond by deadline date is recalculated based on the lender’s “Days to Respond” setting when Undo Shipped is used.
- If the lending library uses NCIP, SHAREit sends another NCIP RequestItem message when the request moves back to “Pending” status
- Please check-out our Undo Request Statuses training guide for more information on updating your account to allow for this permission. As well as information on additional statuses that can make use of the "undo" feature.
Please contact us if you have any additional questions or concerns!