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Bug Issues

Questions related to known bug issues.

How can I get help with the Canada Post Shipping tool?

[Bug Issues] The Canada Post Shipping Tool or Library Materials Shipping Tool

  • Read more about How can I get help with the Canada Post Shipping tool?

Why is the system unable to create my request when I use the Blank Request Form or Union Database record?

[Bug Issues] The system often has trouble processing Search or Request forms that include any non-english unicode characters (eg.

  • Read more about Why is the system unable to create my request when I use the Blank Request Form or Union Database record?

Why does my request have a missing blank Title or strange Title error? 

[Bug Issues] Requests may be created with an underscore "blank title" or other title bugs, eg.

  • Read more about Why does my request have a missing blank Title or strange Title error? 
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W.A.C. Bennett Library
8888 University Drive
Burnaby, BC V5A 1S6

778.782.3036
support@illumebc.ca

We acknowledge that BC ELN is situated on the traditional territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), & Səl̓ílwətaɬ (Tsleil-Waututh) Nations.

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