Why did the request we borrowed go to Overdue so quickly even though we just Received the item?
[Lender Policy] An item borrowed from another lender may have a very short Due Date and move very quickly to Borrower > Overdue during
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Frequently Asked Questions
Why did our library receive a physical item or duplicate item when my request in Illume isn’t Shipped from that lender?
[ISO Partners] Sometimes you may receive a physical item shipped to your library or duplicate items when a lender library forgets to update a request to Will Supply/In Proc
Why do I get an error message about the Lender string being improperly formatted?
[Holidays or Closures] This error occurs when a library sets their Days to Respond (DTR) to zero [0] during holidays or closures.
Why doesn't the ERTI Smart-build combine all the records correctly in my search results?
[Lender Lists & ERTI Smart-build] When searching and viewing results in Illume, the Enhanced Request This Item (ERTI) Functionality doesn't always combine all the different hit
Can we undo shipped on a Lender request?
[Staff Settings & Customisation] If your library accidentally marks a request as status Lender > Shipped but can't actually deliver the item - there's the o
How do I tell which records are from a Union Database and which are from a Z39.50 Target/Resource?
[Union Database] The Z39.50 Search Resources/Targets available to Guests/Patrons and ILL Staff at your library will depend upon your Administrative settings under Staff Das
Why is the system unable to create my request when I use the Blank Request Form or Union Database record?
[Bug Issues] The system often has trouble processing Request forms that include any non-english unicode characters (eg.hachek characters r
How do I update or change my password?
[Login or Access] Illume libraries are recommended to follow the staff account and password Best Practices below to help keep your Illume patron data as secure as
Why does my request have a missing blank Title or strange Title error?
[Bug Issues] Requests may be created with an underscore "blank title" or other title bugs, eg.