Frequently Asked Questions

Why doesn't the ERTI Smart-build combine all the records correctly in my search results?

[Lender Lists & ERTI Smart-build] When searching and viewing results in Illume, the Enhanced Request This Item (ERTI) Functionality doesn't always combine all the different hit

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Do I still need to upload records to the union databases now that I have our Z39.50 server activated in Illume?

[Union Databases] Set-up and activation of a library Z39.50 server/resource in the Illume (SHAREit) software is mainly for the purpose of activating

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Can we undo shipped on a Lender request?

[Staff Settings & Customisation] If your library accidentally marks a request as status Lender > Shipped but can't actually deliver the item - there's the o

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How do I tell which records are from a Union Database and which are from a Z39.50 Target/Resource?

[Union Database] The Z39.50 Search Resources/Targets available to Guests/Patrons and ILL Staff at your library will depend upon your Administrative settings under Staff Das

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Why is the system unable to create my request when I use the Blank Request Form or Union Database record?

[Bug Issues] The system often has trouble processing Request forms that include any non-english unicode characters (eg.hachek characters r

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How do I update or change my password?

[Login or Access] Illume libraries are recommended to follow the staff account and password Best Practices below to help keep your Illume patron data as secure as

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Why does my request have a missing blank Title or strange Title error?

[Bug Issues] Requests may be created with an underscore "blank title" or other title bugs, eg.

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How do I get rid of the social media icons below my book jackets?

[Software Customisation] If you don't want certain features to show, such as the Social Media icons (eg.

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Can I block certain lenders, such as fee charging libraries, from automatically being added to my lender list builds?

[Lender Lists & ERTI Smart-build] As requested by BCUC members, Auto-Graphics has now added the ability to add any lender codes to a new Blocked Lender list th

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When I click on "Request this Item" some lenders aren't showing up in the lender list. How do I manually edit my lender list build instead?

[Lender Lists & ERTI Smart-build] This is a known sporadic issue with some records and a variety of lenders (eg.

Read more about When I click on "Request this Item" some lenders aren't showing up in the lender list. How do I manually edit my lender list build instead?

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