How do I update or change my password?
[Login or Access] Illume libraries are recommended to follow the staff account and password Best Practices below to help keep your Illume patron data as secure as
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Frequently Asked Questions
Why does my request have a missing blank Title or strange Title error?
[Bug Issues] Requests may be created with an underscore "blank title" or other title bugs, eg.
How do I get rid of the social media icons below my book jackets?
[Software Customisation] If you don't want certain features to show, such as the Social Media icons (eg.
Can I block certain lenders, such as fee charging libraries, from automatically being added to my lender list builds?
[Lender Lists & ERTI Smart-build] As requested by BCUC members, Auto-Graphics has now added the ability to add any lender codes to a Blocked Lender list that s
When I click on "Request this Item" some lenders aren't showing up in the lender list. How do I manually edit my lender list build instead?
[Lender Lists & ERTI Smart-build] This is a known sporadic issue with some records and a variety of lenders (eg.
Why can't I manually edit the lender list for my request?
[Lender Lists & ERTI Smart-build] It's likely you have Automatic approval activated.
Can I set ILL request limits on my guest patrons?
[Patron-Initiated ILLs] Using Auto-Graphics feature of Patron Categories, it is now possible to set ILL Request Limits on unauthenticated guest pa
How can I force my request to go to a particular library if live shelf status isn't working correctly?
[Live Shelf Status] Sometimes the Live Shelf Status availability check fails due to cataloguing issues/mis-matches
How can I set-up my live shelf status checks to NOT apply to Blank Request forms?
[Live Shelf Status] Included in the update to v5.0.22.42 is the BCUC requested optional feature to disable live shelf availabilit
I can see location and status information for my library. Have you activated Live Shelf Status for us?
[Live Shelf Status] The Illume Admin Centre has been setting up Z39.50 searching and Live Shelf Status checks for as many libr